Are you looking for an IT support and service company that understands your unique needs?

Ha-Shem's Support team provides peace of mind by offering you the ability to choose the best support alternatives/packages to suit your organization's needs.

Ha-Shem unique combination of consultation and partnership has enabled businesses to harness computing technology to improve efficiency, boost productivity and reduce operating costs.

Our people will listen, understand and uncover the real data issues to ultimately allow you to achieve full growth potential. Our solutions are custom to your requirements and complete. We can design the entire plan from hardware, software, implementation, installation and support. This support also includes telephone and on-site assistance to remedy problems encountered with the LAN or WAN.

Ha-Shem employs full time service technicians available for dispatch in emergency situations. Our customers have the opportunity to have our technicians, network engineers and certified specialists contracted for short or long periods ... like leasing the person with the skills to do the complete job as needed. Our contract labor program can provide 24 hour / 7 days per week emergency response.

Response Time Guarantee Annual Fee:

Ha-Shem "Response Time Guarantee" is a service available to our customers to ensure immediate attention when critical networking and computer related problems occur. This program guarantees a response back to the customer promptly after Ha-Shem is notified. We can be notified during regular business hours by telephone or email or through pre-arranged methods after regular business hours. After notification, Ha-Shem will respond to the customer via telephone or in person within a pre-determined amount of time. Times vary per contract depending on the crucial needs of the customer. For example, a 24-hour Telco company may require immediate response while an 8-5 company may require a 4-hour response time. The customer will have access to a support line, which ensures contact to a Ha-Shem representative at all times. This "Response Time Guarantee" is a pre-billed service.

Pre-Paid Labor Hours:

This service allows for a quantity of labor hours to be purchased in the beginning of a contract period. As Ha-Shem technicians and network engineers perform labor, these hours are deducted from the pre-paid contract. Avoiding issuance of purchase orders and invoices as these activities occur can save valuable time and money. The customer is advised of their contract status throughout the life of the contract.

On Call:

Customers are billed based on the number of hours spent on customer site to remedy problems reported.

Contract Labor Programs:

Ha-Shem provides our customers the opportunity to have an IT professional contracted for short-term periods. This allows our customers to get immediate assistance on projects that they can't seem to implement due to a shortage of manpower or technical expertise. Ha-Shem contract labor program is a way to add technical expertise to your existing staff or to find a solution to a complex issue.